Meet & Greet

Meet & Greet service


Available 365 days a year, our friendly Meet & Greet service is the perfect solution for stress-free travel in Japan.
With dedicated offices in Japan’s six major Airports (Narita International, Haneda, Chubu Centrair International Nagoya, Osaka International Itami, and Fukuoka), Airserve can quickly adjust to changes in schedule or circumstance. The highly trained Airserve assistant assigned to you will monitor flight status and be waiting in the airport arrival lobby to greet you after luggage retrieval and customs inspection. After welcoming you, Airserve staff can assist with documentation, train or bus ticket purchases, redeeming of Japan Rail Pass vouchers, currency exchange, and SIM card and WiFi rentals.

To ensure a smooth and secure transfer, the assigned Airserve assistant will then escort you to the boarding point of your next mode of transportation, such as Limousine Bus, train, or taxi. Upon request, the Airserve assistant can also inform your associates or awaiting party of your time of arrival, train car number, and seat number.
All services are provided in English. Chinese and German speaking assistants are available on request at selected airports.
Please note that services are not provided in the “airside” section of the airport.
Please contact us for details about services we offer in other languages.

Train Station

Our Meet & Greet services are available at major train stations in Tokyo, Osaka, Kyoto, Nagoya and Fukuoka.
Due to their sheer size and complexity, train stations in Japan can be busy, confusing, and very difficult to navigate.
Airserve can assist you with changing trains and changing stations. Forwarding your itinerary in advance will provide all the necessary details to ensure a quick and easy train station experience.

With the Meet & Greet service an assigned Airserve assistant will greet you on the platform. You will then be guided to the boarding point of your next mode of transportation, such as bus, taxi, or limousine.
With the Meet & Greet Train Escort plan, you will be accompanied all the way to your final destination. Escort plans can be further customized to accommodate any travel itinerary.
Airserve also provides Meet & Greet services at train stations other than the ones listed above. Please contact us with any request you may have.

Japan Rail Pass

Voucher Exchange Service

What Can Airserve Do To Help You?

Airserve can help you in obtaining and using a Japan Rail Pass. The Airserve assistant assigned to you will ensure that you have a less time-consuming and more enjoyable experience.

  • The assigned Airserve assistant will work with you to ensure that you have all of the paperwork and documentation required to receive a Japan Rail Pass.
  • The assistant will escort you to a JR ticket office and help you to complete all necessary paperwork.
  • There are many ways in which your Japan Rail Pass can be used. The assistant can help to answer any questions you may have.
  • The assistant will confirm your itinerary and help you with seating reservations. (Please note that in some instances, seating reservations can only be made for same day travel. During crowded periods you may not be guaranteed a seat on a specific train.)
  • If necessary, the assistant can also show you in detail how to make further seating reservations.
  • Finally to ensure that you arrive at your final destination, the assistant will escort you to the boarding point of your next mode of transportation.

Airserve is the perfect way to start your dream trip in Japan!